A Casual Conversation with Google’s Analytics Advocates

This morning I had the opportunity to do a fun little Hangout On Air for the Google Partners Network with my fellow Analytics Advocate Adam Singer. We chatted casually about some of our favorite analytics resources and tips and also answered several questions from the partner community. Check out the video of this conversation for some of our favorite tips!
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Join the DAA SF Symposium on Nov 13: Getting Data Right with Quant AND Qual!

Originally posted on the official Google Analytics Blog, reposting here: This year the annual Digital Analytics Association (DAA) San Francisco Symposium is taking place on Thursday November 13th and will be hosted at University of San Francisco. The theme is “optimizing performance using quantitative and qualitative practices”. The DAA SF chapter has lined up industry leaders who will be sharing their thoughts and experiences. We are expecting a great afternoon of discussion followed by a networking reception. Following are the event details: Our lineup of wonderful speakers is focused on presenting real-world solutions to the optimization challenges we all face everyday. They will be discussing the principles of qualitative data collection, optimization and the relation to quantitative data they’ve put into practice. This year we are piloting a new, more interactive
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Step by Step: Setting Up a Quick Onsite Survey

We all love hard data. The facts and figures please. BUT those who really love data know that the secret sauce is to combine ‘hard’ data (quantitative) with ‘soft’ data (qualitative) to really understand the whole picture. There are many qualitative survey tools on the market that can help you do just that. For this post, I’ll talk about Google Consumer Surveys (GCS) as it’s the tool I use most frequently, but there are many others that rank high in terms of ease of use, functionality, and data output (Qualaroo, SurveyMonkey, Foresee, and Opinion Lab, to name a few). A couple of use cases are top of mind for me as a practitioner working with teams that are constantly launching new websites and updating offerings: 1. Task completion (tip of
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Step-by-Step: Setting up a Google Content Experiment on Your Website

Setting up a Google Analytics Content Experiment is easy! Follow this four-step process and you’ll be on your way to running your first test. To start, first go to the ‘Experiments’ section of Google Analytics and click on ‘Create Experiment’. Step 1: Setup the test Advanced: if you are working with a high volume page and want to analyze more than one goal at a time, you can set up a ‘fake goal’ so that the test will not optimize towards a single winner. Use a ‘fake goal’ to run the test longer than 2 weeks: Multi-armed bandit: Content Experiments uses a traffic splitting method called Multi-armed bandit (MAB) which essentially weights the traffic towards the variation(s) that appear to be winning, away from losing variations. In theory, this could
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The Alphabet Soup of Common Business Terms – Demystified!

Confused by the alphabet soup of business metrics you hear around the office? Here are some of the many business metrics you may hear, defined: KPI: this stands for Key Performance Indicator. A KPI is the outcome of a business objective, i.e. what you measure an objective against. ROI: Return on Investment, or ROI, is a measure of the business value you get out of a particular investment. For example, if you were to invest $500 on a website redesign, and your new website brought in 3x the revenue, after you subtract the costs you could say that the ROI of the website redesign was 200%, or an additional $1000. ROAS: Return on Ad Spend. Similar to ROI, this measures the business value you get out of an advertising investment.
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Three Actionable Analytics Tips to Implement Today

I have the opportunity to speak to a lot of different audiences about analytics & optimization. Many times, I’m asked to leave the audience with a few actionable tips that they can implement in the next week. While there are many things I’d suggest (and it does change based on audience), I often recommend the same three things as I believe they are fundamental to moving past basic analytics and taking a more hands-on, informed approach. Tip #1: Use campaign tracking Campaign tracking is fundamental to getting more granular with your referring/incoming traffic sources. If you do it right, you can get smart about the types of ads/links/emails/social content that work best at driving qualified traffic to your website. And the best part about it – you don’t have to
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Real-Time Analytics: Top Use Cases for Quality Assurance

When real-time analytics first came out in Google Analytics, there were a lot of questions on the usefulness of this report. Yes, it looks cool to put it up on a big screen in the office for people to watch how much traffic is currently on your site… but that may not be super actionable (depending, of course, on your business). Thankfully I’ve found a couple of very useful ways to use real-time analytics for QA to help make me a better marketer: 1. Ensure campaign tracking is setup correctly: Real-time analytics allows me to see that the UTMs I’ve attached to my blog post URLs are working correctly and attributing traffic to the right sources. It’s a nice assurance to quickly check this after posting a new blog post
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How to setup Google Analytics with Google Tag Manager on WordPress

In this post I’ll walk you through setting up Google Tag Manger and installing Google Analytics on your WordPress blog in 5 easy steps. Step 1: Go to http://www.google.com/tagmanager/ to create a GTM account.  You’ll get a GTM account ID, in the format GTM-XXXXXX. Copy this ID, you’ll need it in the next step. Step 2: Install a GTM wordpress plugin. I chose Thomas Geiger’s Duracelltomi Google Tag Manager plugin for WordPress because it has great reviews on WordPress and a dedicated site full of ‘how to’ resources. Once installed, enter your GTM account ID. Step 3: Configure your tags, rules, & macros in GTM. The first thing I installed was a Universal Analytics tag to fire GA on all pages of my site. For basic tracking, it’s pretty easy. Just choose the tag
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I’m Joining the Google Analytics Team to Advocate for Digital Analytics Best Practices

After working as a practitioner of analytics and optimization for the past six years (at Adobe, the Apollo Group, and most recently Google), I’m excited to announce that I’m ‘officially’ making the move to the vendor side of the house! I’m joining the Google Analytics team as a ‘Best Practice Advocate’ for analytics and optimization. Five years ago, I would have said this role was my dream job. Two years ago, when I joined Google, I still would have said that this role was my dream job. And today, now 5 days in, I’m happy to say I’ve actually landed my dream job! I say ‘officially’ with quotes for two main reasons: 1. I’ve already been at Google for two years, many might think that I’ve been on the vendor
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